Privacy Policy

SOIE FASHION DESIGN L.L.C (Trade License No.: CN-2330911) is committed to protecting the privacy of its customers. This policy outlines how we collect, use, and protect the information provided through our website.

1. Information Collection

We may collect the following information when you use our website or make a purchase:

Name and contact details (such as phone number and email address).

Delivery address and payment information.

Website usage data (such as pages visited and browsing duration).

2. Use of Information

The collected data is used for the following purposes:

Processing orders and delivering products.

Enhancing user experience on the website.

Communicating with you regarding orders, offers, or updates.

Complying with legal and regulatory requirements.

3. Information Protection

We implement appropriate security measures to protect your data from unauthorized access or misuse and store it on secure servers.

4. Information Sharing

We do not share your personal data with third parties except in the following cases:

With shipping and payment providers to fulfill your order.

When required by law or government authorities.

With your explicit consent.

5. User Rights

You have the right to request access to, modify, or delete your personal data by contacting us through our official communication channels.

6. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

Terms of Use

Welcome to the website of SOIE FASHION DESIGN L.L.C (License No. CN-2330911), a company registered in the United Arab Emirates. By accessing or using this website, you agree to the following terms:

• This website is an e-commerce platform for displaying and selling fashion products. Customers may browse and purchase items according to the terms stated.
• We reserve the right to update, modify, or discontinue any services or terms at any time without prior notice.
• You must be 18 years or older to make purchases on this website.
• You are responsible for maintaining the confidentiality of your account credentials.
• Uploading or posting any content that is offensive, illegal, or violates intellectual property rights is strictly prohibited.
• The site must not be used for any fraudulent, unlawful, or harmful activities.

All content, trademarks, and materials displayed on this website are the property of SOIE FASHION DESIGN L.L.C or its licensors and may not be used without prior written permission.

Shipping & Delivery Policy

At SOIE FASHION DESIGN L.L.C (Commercial License No. CN-2330911), we are committed to delivering your orders safely and as quickly as possible within the United Arab Emirates.

Delivery Timeframe: Orders are delivered within 1 to 6 weeks from the order confirmation date, depending on the emirate and area.

Shipping Days: Shipments are processed daily, except on Fridays and public holidays.

Delivery Partners: We collaborate with reliable courier companies to ensure a smooth and professional delivery experience.

Shipping Information: Please ensure that your delivery address and phone number are accurate to avoid any delays.

Shipping Fees: Shipping fees are calculated at checkout and may vary based on the geographic location and order value.

Return & Cancellation Policy

At SOIE FASHION DESIGN L.L.C, we strive to ensure your complete satisfaction with your purchases. Below is our official Return and Cancellation Policy:

1. Return Policy

 • Products can be returned within 7 days from the date of receipt.

 • Items must be in their original condition, unused, and with all original packaging and tags intact.

 • Used or damaged items cannot be returned.

 • If the return is not due to a defective item or an error on our part, the customer will bear the return shipping fees.

 • Once the returned item is received and inspected, the refund will be processed to the original payment method within 5–10 business days.

2. Cancellation Policy

 • Orders can be canceled before shipment only by contacting us directly.

 • If the order has already been shipped, it cannot be canceled and will be treated as a return.

 • The company reserves the right to cancel any order in case of failed delivery attempts, incorrect information, or stock unavailability, with a full refund issued to the customer.